Privacy Policy

Last Updated: August 24, 2026

Prestige Cleaning Arizona LLC, doing business as Prestige Cleaning (“Prestige Cleaning,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request an estimate, schedule or receive cleaning services, communicate with us, make a payment, or participate in our SMS/text messaging program.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Mobile phone number

• Email address

• Service address

• ZIP code

• Information about your home and cleaning needs

• Appointment and scheduling information

• Communications, feedback, and service history

• Payment-related information processed through our payment service providers

• SMS/text messaging opt-in, consent, and opt-out records

We may also collect limited technical information when you use our website, such as browser type, device information, pages visited, referring pages, and similar website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Provide cleaning estimates and cleaning services

• Schedule, confirm, and manage appointments

• Communicate with you about requested or scheduled services

• Send appointment reminders and service updates

• Respond to questions and customer-service requests

• Process payments

• Maintain customer and business records

• Remember service preferences and instructions

• Improve our services and customer experience

• Protect our business, customers, and employees

• Comply with applicable legal and regulatory requirements

3. SMS and Text Messaging

Customers may voluntarily consent to receive text messages from Prestige Cleaning regarding requested or scheduled cleaning services.

Messages may include:

• A reminder approximately 48 hours before a scheduled cleaning

• Notification when a cleaner or cleaning team is on the way

• Notification when a cleaning has been completed

• Scheduling or appointment-related communications

• Responses to customer questions or requests

Message frequency varies depending on your cleaning schedule and interactions with Prestige Cleaning. Customers will typically receive up to three automated service-update messages per scheduled cleaning, in addition to messages necessary to respond to customer inquiries or scheduling requests.

Message and data rates may apply.

Consent to receive text messages is optional and is not a condition of purchasing or receiving cleaning services from Prestige Cleaning.

You may opt out at any time by replying STOP to a Prestige Cleaning text message.

You may reply HELP for assistance.

4. No Sharing or Selling of Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Prestige Cleaning Arizona LLC does not sell, rent, or provide mobile phone numbers, SMS opt-in information, or SMS consent to third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data and consent are used only to operate and support Prestige Cleaning’s communications with customers.

5. Service Providers and Permitted Information Sharing

We may use trusted service providers to help operate our business and provide services to customers.

These providers may include companies that assist with:

• Website hosting

• Scheduling and booking

• Customer communications

• SMS delivery

• Payment processing

• Business software and data storage

• Customer support

We provide service providers only the information reasonably necessary for them to perform services on our behalf.

Service providers are not authorized to use customer mobile information or SMS consent for their own marketing or promotional purposes.

We may also disclose information when required by law, regulation, court order, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, or property of Prestige Cleaning Arizona LLC, our customers, employees, or others.

6. Payment Information

Payment information may be collected and processed through third-party payment processors or service platforms used by Prestige Cleaning.

Prestige Cleaning does not use payment-card information for marketing purposes.

Payment information is handled according to the security and privacy practices of the applicable payment provider.

7. Cookies and Website Information

Our website may use cookies or similar technologies necessary for website functionality, analytics, security, or understanding how visitors interact with the website.

Information collected through these technologies may include device type, browser information, pages visited, and general website usage information.

You may be able to control cookies through your browser settings.

8. Data Security

Prestige Cleaning takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce agreements.

SMS consent and opt-out records may be retained as necessary to document communication preferences and comply with applicable messaging requirements.

10. Your Privacy Choices

You may contact Prestige Cleaning to request that we review, update, or correct personal information we maintain about you.

You may also contact us regarding a request to delete personal information, subject to information we are required or reasonably permitted to retain for legal, accounting, fraud-prevention, contractual, or business-record purposes.

You may opt out of SMS messages at any time by replying STOP.

Opting out of text messaging does not prevent you from purchasing or receiving cleaning services.

11. Children’s Privacy

Prestige Cleaning’s services are intended for adults arranging residential cleaning services.

We do not knowingly collect personal information from children through our website for the purpose of providing cleaning services.

If you believe a child has provided personal information to us inappropriately, please contact us.

12. Changes to This Privacy Policy

Prestige Cleaning Arizona LLC may update this Privacy Policy from time to time.

When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Prestige Cleaning Arizona LLC

d/b/a Prestige Cleaning

Greater Tucson, Arizona

Phone: (520) 214-1719

Email: info@prestige.cleaning