PRESTIGE CLEANING CLIENT GUIDE

What to Expect from Prestige Cleaning

Hiring a cleaning company should make your life easier, not give you another thing to manage.

This page covers what you can expect from us, what we need from you, and answers to the questions clients most commonly have before their first cleaning.

Hiring a cleaning company should make your life easier, not give you another thing to manage.

This page covers what you can expect from us, what we need from you, and answers to the questions clients most commonly have before their first cleaning.

Locally Owned

Licensed & Insured

Screened Cleaning Professionals

24-Hour Satisfaction Guarantee

Before Your Cleaning

A little preparation helps your cleaning team focus their time where it matters most. These are simple starting points; final service policies will be added after review.

Confirm home access

Make sure we can enter at your scheduled time. Share any door, lockbox, gate, alarm, or other access instructions with us in advance.

Clear personal items

Please pick up clothing, toys, dishes, paperwork, and other loose items from surfaces and floors so your team can focus their time on cleaning.

Plan for pets

Pets are welcome. Let us know about any special instructions, and please secure pets if they may be stressed by vacuums, open doors, or unfamiliar people.

Your Cleaning

Your team arrives with the tools, supplies, and service notes needed for the visit. We follow a consistent process while respecting the priorities unique to your home.

Arrival & walkthrough

Your team arrives with the supplies and service notes needed for your home. On a first visit, we may briefly confirm access, priorities, and any areas needing special attention.

Detailed cleaning

We follow the scope scheduled for your home and work systematically through the included rooms and tasks while respecting your home and documented preferences.

Final check & update

Before leaving, we complete a final check, secure the home according to your instructions, and send a completion update.

THE PEOPLE IN YOUR HOME

Meet the Prestige Team

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Brian

Owner

Brian founded Prestige Cleaning in 2023 and oversees the standards, systems, and customer experience behind the company. He also still works alongside the team in clients’ homes, giving him a firsthand view of the service Prestige provides every day.

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Melanie

Operations & Training

Melanie helps lead training, operations, scheduling, and client coordination at Prestige. She also continues to clean alongside the field team, helping ensure the standards taught behind the scenes are carried through in clients’ homes.

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Koby

Cleaning Technician

Koby is a Prestige Cleaning Technician and a civil-engineering student at the University of Arizona. Helping people comes naturally to him. Before joining Prestige, one example he shared was tutoring classmates and creating study guides to help others succeed.

Scheduling

Recurring service is designed to be easy to keep on the calendar. Your appointments are reserved in advance, and we’ll send reminders before upcoming visits.

Rescheduling & Cancellation Policy

Your appointment time is reserved specifically for your home and cleaning team. If you need to reschedule or cancel, please let us know at least 48 hours before your appointment. Changes made within 48 hours are subject to a 20% rescheduling or cancellation fee. If your cleaning team is already en route to your home when the appointment is changed or canceled, a 50% fee applies.

Giving us as much notice as possible helps us keep our cleaning professionals’ schedules full and gives us a better chance of finding another appointment time that works for you.

Prestige Perks

Small service details designed to make recurring cleaning feel easier and more personal.

Service notes that carry forward

We keep notes about household preferences, priorities, and recurring instructions so you don’t need to repeat them every visit.

A familiar, screened team

We aim for consistency in who enters your home. Prestige cleaning professionals are screened and follow our training and quality standards.

Thoughtful finishing details

We keep your documented preferences in mind from visit to visit, helping recurring service feel more consistent and personal over time.

Billing

We keep billing simple so there are no surprises. Your card is kept securely on file and charged after each completed service.

Payment method

A card is kept securely on file for your cleaning service.

When you’re charged

Your card is charged after each completed service.

Billing questions

If you have a question about a payment or need to update your billing information, call or text us at (520) 214-1719 or support@prestige.cleaning.

After Your Cleaning

We want you to feel confident about what was completed and comfortable telling us when something needs attention.

24-Hour Satisfaction Guarantee

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Cleaning Scopes

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Maintenance Cleaning

Maintenance Cleaning is designed to keep a home that is already in reasonably maintainable condition clean on a recurring basis. It includes routine dusting, bathrooms, kitchen surfaces and appliance exteriors, microwave interior, vacuuming and mopping, ordinary fingerprints and day-to-day soil, and other included maintenance tasks. Cleaning of baseboards and/or blinds can be included as addons.

Deep / Reset Cleaning

A Reset Cleaning is designed to bring a home back to a maintainable baseline before ongoing service or when additional detail work is needed. It includes the applicable Maintenance Cleaning tasks plus additional attention to accessible buildup and detail areas included in the scheduled scope. Reset Cleaning is not restoration work and does not include unlimited scrubbing or correction of permanently stained, damaged, etched, or severely neglected surfaces.

Optional Add-Ons

Additional services can be scheduled when needed, including items such as oven or refrigerator interiors, cabinet or drawer interiors, detailed baseboard or blind cleaning, walls, and other condition-specific tasks. Availability and pricing depend on the scope and condition of the requested work.

Smoke or nicotine residue, severe mineral buildup, construction residue, significant mold or biological contamination, paint or adhesive removal, and other restoration-level conditions require separate evaluation and may fall outside our standard cleaning services.

Frequently Asked Questions

Common questions before a first visit. Answers are concise placeholders until final policies are approved.

Do I need to be home during the cleaning?

No. As long as we have reliable access instructions, you do not need to be home during your appointment. You’re also welcome to be home if you prefer.

Should I provide cleaning supplies?

No. Your Prestige Cleaning team arrives with the supplies and equipment needed for your scheduled service. If there is a particular product we should use or avoid in your home, please let us know before your visit.

How do I share special instructions?

Call, text, or email us before your appointment. We keep service notes for recurring household preferences and instructions so important details can carry forward to future visits.

What happens if something was missed?

Reach out to us within 24-48 hours and we'll return to address anything within the scope of your cleaning that was missed.

Still Have a Question?

(520) 214-1719

support@prestige.cleaning

Call or Text Us

Email Support